Scottish Gas promise is just a lot of hot air

Apr 10 2008

A HAMILTON mum accused a gas utility company this week of not honouring a compensation pledge over a faulty gas supply.

Former Scottish Gas customer Christine Anderson had told the Advertiser earlier this year that she had been without gas over Christmas, and had no heating in her Fairhill home since January 3 when emergency supplies ran out.

Scottish Gas pointed out in mid February they had been in touch with Ms Anderson to resolve the problem and offered her a £50 credit to her meter as a goodwill gesture.

However, the 24-year-old said this week that she had not received the £50 credit by early March and informed Scottish Gas.

She was then told by the company they would add a further £30 to the sum and a cheque would be sent in the post to cover the cost of trips to her Fairhill home from temporary accommodation at her mother’s house in Arden Court.

Christine, who changed her gas supplier to Scottish Power on March 5, said last week that she was still waiting for the money and was very disappointed with Scottish Gas’s handling of the matter.

“I’ve been calling Scottish Gas customer service, but it seems nobody wants to know,” she said.

“I experienced this problem back in January and now the same thing is happening again.

“It’s very frustrating.”

Scottish Gas apologised to Ms Anderson this week and explained that the delay was due to “human error.”

A spokeswoman said Ms Anderson should receive an £80 cheque “very shortly.”

She explained: “Human error meant we failed to issue the cheque for the money owed to Ms Anderson. We have now rectified the mistake, and offer Ms Anderson our sincere apologies.”